Preamble
BARRIERA is committed to providing the highest quality standards to its customers. This package aims to maintain the efficiency and aesthetic appearance of eyeglasses through tangible, periodic maintenance services, making it a long-term investment in customer comfort.
Article 1: Subject of the Contract
Under this annual subscription, the customer receives a "Maintenance and Service Package" for their eyeglasses (prescription or sunglasses) purchased from the website. This package includes specific services provided periodically or upon request.
Article 2: Included Services (Actual Services)
BARRIERA is committed to providing the following services to the subscriber for free throughout the subscription period:
- Periodic Inspection and Alignment: Frame alignment to ensure optimal comfort on the face and ears (twice a year).
- Deep Cleaning: Ultrasonic cleaning technology to remove micro-deposits from the joints and lenses.
- Replacement of Consumable Parts: Replacing missing or damaged nose pads and screws with genuine parts.
- Frame Polishing: Restoring shine to acetate frames that may be affected by perspiration or use.
Article 3: Repair and Replacement Benefits (Breakdown Coverage)
As the customer subscribes to one of the service packages, they receive benefits in the event of a malfunction not caused by intentional misuse. The customer selects a package upon purchase, and it is activated upon approval.
Article 4: Fees and Subscription Period
Annual Subscription Fee: [Specify amount] SAR/EGP per year.
The contract begins from the date of purchase and lasts for 12 calendar months.
Article 5: Legal and Sharia Compliance
This contract is a "Maintenance Services Lease Agreement" and not a commercial insurance contract.
The services mentioned in Article 2 are an inherent right of the customer upon subscription, regardless of whether the glasses malfunction or not.
Cancellation and Refund Policy for BARRIERA Care Packages
1. Cancellation Rights (Refund Period)
The customer has the right to cancel their subscription to the Premium Care Package and receive a full refund within 7 days of purchase, provided they have not used any of the services included in the package (such as checkups, deep cleaning, or repair discounts).
If any service included in the package is requested within the first seven days, the contract remains valid and no refund is available.
2. Non-Refundable Cases
The subscription fee is non-refundable after 7 days from the activation date.
The package is tied to a specific item (the glasses listed on the invoice), and a refund is not available if the glasses are lost by the customer, as the contract is based on Barriera's "service readiness" policy.
3. Transfer of Ownership or Exchange
If the customer exchanges their glasses for another pair at a BARRIERA store within the legal exchange period (14 days from purchase), the Premium Care Package will be automatically transferred to the new glasses.
The package cannot be transferred from one person to another or from one pair of glasses to another after the legal exchange period has expired.
4. Service Provision
BARRIERA is committed to providing periodic maintenance services at its authorized centers or via its shipping service (the customer/company is responsible for shipping costs as agreed upon beforehand).
If the customer does not request periodic services during the subscription year, they are not entitled to a refund or an extension of the subscription period, as our commitment is to provide service throughout the year.
5. Refund Process
If the refund request is approved (subject to the conditions mentioned above), the amount will be refunded to the same payment method used within 7-14 business days.